Today, buyers of a business’s products and services are searching for the authentic. That’s why it’s critical that the products and services a business provides are consistent with its image.
“Image” in today’s culture is generally only important when it is steeped in reality. In other words, people are far more inclined to do business with an organization when they’re certain that “what you see is what you get.” The age of hype is over! Say what you are. Be what you are. And be very sure there is tight correlation between the two.