COVID-19 Resources

COVID-19 Marketing & IT Support Resources

customer faqs

Customer FAQ Checklist

Make sure customers know how to do business with you in the "new normal."

Resource List

We’ve gathered a list of helpful information, services, and resources as our small business community navigates the ongoing coronavirus crisis. Last updated: 8/3/20

COVID-19 Customer FAQ Checklist

“Business as usual” no longer exists. COVID has confused customers and made them uncertain about how to do business with you. Build trust and answer their questions with this helpful checklist.

Get instant access to the checklist


Get Your PPE

Lancaster County leaders just released a COVID-19 supply kit for local small businesses. Order yours here.



[Past Webinar] How to Market Your Business to Survive the Coronavirus Crisis
Presented via Lancaster Chamber on 4/15/20
Watch the Recording


Articles/Blog Posts

Featured Article: Why is Empathy So Important In Your Marketing?

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Why is Empathy So Important In Your Marketing?

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How Do You Make Sure Your Business Survives?

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How Do I Prepare to Reopen My Business?

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How Do I Sell During Social Distancing?

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Free Marketing Tools & Tips

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How Do You Marketing Amidst This Crisis Without Sounding Insensitive?

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Should You Still Be Marketing Right Now?

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How to Protect Your Business from Coronavirus Phishing Scams

Free Tools & Resources

Many businesses, software providers, and other vendors are giving away free or reduced-cost tools that can help your business stay productive while working remotely. Here are a few of our top tools and resources. Entrepreneur also compiled a list of 111 free tools to help you through the pandemic.

Small Business Support Collectives

  • Stand For Small – organized by American Express; lists large business, financial, tech, and shipping companies committed to helping small businesses
  • Open We Stand – organized by GoDaddy; lists marketing and small-business oriented services offering discounts

Communications & Productivity:

  • Zoom – Free video conferencing for up to 100 participants
  • Vidyard – Free secure video messaging
  • Skype – Free voice chat, messaging, and video calls
  • Comcast – Free Xfinity WiFi hotspot access
  • Office 365 – Six-month free trial of Office 365, Including Microsoft Teams
  • Calendly – Appointment scheduling software offering free Zoom and GoToMeeting integrations

Marketing Tools

  • Adobe Spark – Free cloud-based video creation tool
  • Canva – graphic design tool 30-day free trial and coronavirus print & social media templates
  • Ubersuggest – Free plan for Neil Patel’s keyword research tool
  • Spyfu – Keyword research tool is free for anyone who needs it
  • MailChimp – Free accounts for critical providers and payment relief for eligible customers
  • Hootsuite – Social media management tool; free access for affected business through July 1
  • GoDaddy – Offering free website tools & marketing resources; their Open We Stand page also lists other marketing partners who are supporting small business

IT & Security

  • 1Password – Password manager. Business accounts free for the first 6 months
  • Bitdefender – Free enterprise security account for healthcare organizations


  • LinkedIn – Free courses on how to stay connected and productive while working from home
  • Moz – Free academy courses using the promo code “wegotthis”
  • Smart Passive Income – Online Business Toolkit resources from Pat Flynn for entrepreneurs

Financial & Insurance

Special Offers

NEW Cybersecurity Services

Protect your business and your employees, especially when they’re working remotely.

Password Watchdog (50% off!) – Know when hackers are stealing your credentials

Network Watchdog – Hunt down threats your firewall and antivirus miss

Bitdefender – Stop more threats with the #1 rated antivirus and security solution



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